Contact and support

Get useful help without sharing secrets.

For product support, include the affected public video URL, expected language, request time, and exact error code. Never send passwords, cookies, API keys, proxy credentials, or private account information.

Product support

Report failed extractions, incorrect caption-source labels, download problems, or accessibility issues with enough detail to reproduce the problem.

Security reports

Describe the affected URL, expected behavior, and observed impact without accessing other users' data or publishing sensitive implementation details.

Rights and takedown requests

Identify the affected page or URL, explain your relationship to the material, and provide a reliable way to verify and respond to the request.